Bad Customer service is the norm in Kenya; So bad is the experience that bad is rather a shy word to use to coin the experience many a customer goes through at each service or product moment!
It is informed by this that guys have created the trend : #badCSKe on twitter to name and shame the companies who have made it the norm to have bad customer service.
I believe times may be changing and that may be the thinking behind business daily's new survey on kenya's top companies. Top 10 aims at finding the best in Kenya. Most companies have their fingers crossed and the reality will show up in the findings of the survey.
Ng'ethe Githinji ; A blogger shared the news of the survey on twitter as pay-back time thus:
@timmunene thanks. #buildthenation payback time for #goodCSKe and #badCSKe @ http://bit.ly/kiBdMU vote for kenya's top companies cc thanks
In the meantime, let's celebrate those doing an awesome job like sms3707 who have a great directory.
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